Privacy Policy

Your Privacy and Information

When you make a purchase on the WeLoveMochi website or contact us for assistance or product information, you acknowledge that by providing your personal information, you consent to our collection, use, and disclosure of this information. This may be for the purpose originally intended, or for related purposes including but not limited to:

  • Fulfilling and processing your order, including providing delivery updates
  • Responding to your queries regarding our products or services
  • Logging the date and time of your visit to the site
  • Managing and administering the services we provide to you
  • Sharing with third-party service providers to assist in fulfilling your order
  • Complying with legal or regulatory obligations
  • Preventing fraud against you, WeLoveMochi, or a third party
  • Requesting product reviews or feedback
  • Improving the user experience of our website and services

You agree that we may contact you using the most appropriate method, including but not limited to: email, SMS, phone, social media, or mail.

Your Account

When using our website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your device. You agree to accept responsibility for all activities that occur under your account.

You may choose to create an account or check out as a guest. Creating an account allows access to features such as order history, tracking, and special communications.

Whether you create an account or check out as a guest, you warrant that the information provided is accurate and up to date. We are not responsible for delays or issues due to incorrect or outdated information.

Please notify us immediately if you believe your account has been compromised.

WeLoveMochi reserves the right to suspend, merge, or delete accounts if the information is outdated, duplicate, misleading, inactive, or otherwise violates our terms of service.

Third-party services may be used (such as payment gateways), and you may be required to maintain a separate account with them. Failure to comply with those third-party terms may affect your ability to complete purchases or receive benefits.

Information Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. Data is stored securely in protected digital systems with restricted access.

Some data may be retained for legal or regulatory purposes. Any personal data no longer required will be securely deleted.

Access and Correction

You may request to view or correct your personal information at any time. We will respond within a reasonable timeframe and at no cost.

We aim to keep your information accurate, complete, and current. Please inform us promptly of any changes.

Ratings and Reviews

By submitting a product review or rating, you consent to WeLoveMochi publishing part or all of your review, which may include your first name and suburb.

Changes to Our Privacy Policy

WeLoveMochi reserves the right to update this privacy policy at any time to reflect changes in legal requirements or internal processes. Updates will be posted on this page.

For any questions or concerns, please contact us via email or phone.